Lotus365 Customer Care – 24/7 Support

Need help with your Lotus365 account? Our customer care team helps with sign-in, deposits, withdrawals, bets and the app.

How to contact Lotus365 support

• Chat with support using the support button on the official site, lotus365.lk, which you will find on every page.
• Signed in? You can also reach support from your account menu.

Always contact us from the official site. Support numbers and "agents" shared in groups or on other websites may be fake — see official vs fake sites.

Get a faster answer

Tell us:

1. Your Lotus365 username (never your password).
2. What happened, and when.
3. A screenshot of the error, or of the payment confirmation for deposit questions (including the UTR / transaction reference).

Common questions we can help with

Login and account

If you cannot sign in, first try Forgot password? on the sign-in form — we send a reset code to your registered mobile. See login help. If you have changed your mobile number, contact support to update it.

Deposits

UPI deposits usually show in your balance within a few minutes after the payment is confirmed. If yours has not, send us the payment screenshot with the UTR number so we can trace it.

Withdrawals

Withdrawals are paid to your own bank account. Make sure the account details in your profile are correct before you request one. Check the status in your account under Withdraw.

Bets and results

Your bet history and account statement are in your account menu. If you think a bet was settled incorrectly, send us the bet details and we will check it.

The app

Download the latest app from the app download page. If it will not install, delete the old version first.

Your safety

Lotus365 support will never ask for your password or a one-time code (OTP), and will never ask you to pay into a personal account. If anyone does, it is not us.

Responsible play

If you want to take a break or set limits on your play, contact customer care and we will help. Betting should stay fun — only play with money you can afford to lose.

Things you can do yourself

Many questions can be solved in a minute from your own account, without waiting for a reply:

• Reset your password with Forgot password? on the sign-in form.
• Check a deposit or withdrawal in your account statement.
• See every bet you have placed, with its result, in My Bets.
• Update your bank details in your profile before requesting a withdrawal.

Before you write to us

Have your username ready, take a screenshot of what you see, and note the time it happened. For payments, keep the UTR / transaction reference from your UPI app. With these details our team can find your case straight away instead of asking you for more information.

Feedback

Tell us what we can do better. Suggestions about the site, the app or our games all reach the team through the same support button.

Account closure and breaks

If you want to stop playing for a while, or close your Lotus365 account, contact customer care from the official site. We will explain the options, settle any open bets and help you withdraw your remaining balance to your own bank account.

Stay safe while you get help

Only use the support button on lotus365.lk or lotus365.com.lk. People who message you first, claiming to be from Lotus365, are not our team. We will never ask you to install other apps, share your screen, or move money to another account to "fix" a problem.